Momo purchases are made through the App Store or Google Play, so refund requests are handled directly by Apple or Google under their own policies.
If you purchased on iPhone or iPad
Go to https://reportaproblem.apple.com, sign in with your Apple ID, find your Momo purchase and select "Request a refund".
If you purchased on Android
Go to https://play.google.com/store/account/orderhistory, find your Momo purchase and follow the steps to request a refund. You can also check Google's refund guide: https://support.google.com/googleplay/answer/2479637
Good to know
- Momo can't issue refunds for App Store or Google Play purchases.
- Coins used for completed creations can't be refunded.
- Coin packs are non-refundable unless a technical error occurred.
To avoid future charges, remember to cancel your subscription. Deleting the app doesn't cancel it.