We're sorry that you're not satisfied with Momo. You can always share your feedback. It helps us to improve the product.
App Store Subscriptions
Please note that all App Store subscriptions renew in the last 24 hours of the paid period. If you don't want to get charged, you need to cancel your subscription before the last 24 hours of the current payment or trial period.
You can cancel the subscription in your App Store settings:
Open App Store.
Click on your account icon in the upper right corner of the screen.
Choose Subscriptions.
Find Momo and click on it.
Tap Cancel Subscription and confirm.
Here you will find more detailed instructions:
We as app developers don't have access to your payment details. For your refund, you'll also need to submit a refund request directly to the App Store, as we're unable to process App Store refunds from our side.
Google Play Store Subscriptions
Since your subscription was purchased through Google Play, both the subscription and payment are managed directly by Google. Unfortunately, we cannot cancel the subscription or issue a refund from our side.
Please make sure you cancel the subscription through Google Play as soon as possible to prevent any future renewal charges:
Open the Google Play Store.
Tap your profile icon in the top-right corner.
Go to Payments & subscriptions → Subscriptions.
Select Momo.
Tap Cancel subscription and follow the instructions to confirm.
Please note that deleting your Momo account does not automatically cancel your Google Play subscription. You must cancel the subscription separately through Google Play.
For your refund, you'll also need to submit a refund request directly to Google Play, as we're unable to process Google Play refunds from our side.
Once you've cancelled, we recommend checking your Google Play subscriptions page again to make sure Momo shows as cancelled.
Here you will find more detailed instructions: