If you've subscribed but can't access Premium, or your subscription coins are missing, please try the following:
1. Restore your purchase
Go to Profile > Settings (Gear icon) and tap Restore Purchase. Momo will check for an active subscription on your Apple ID or Google account.
2. Check your account
Make sure you're using the same Apple ID or Google account you purchased with. If you signed in to Momo before, sign in with the same method as before.
3. Check your subscription status
- iPhone: Settings > your name > Subscriptions
- Android: Google Play Store > profile icon > Payments & subscriptions > Subscriptions
Make sure your Momo subscription is active.
4. Restart and update
Close and reopen Momo, and make sure you have the latest version installed.