Getting help from Momo Support should be quick and easy. Here's how to contact us and get an answer as fast as possible.
What to include in your request
- Your User ID: Go to Profile > Settings (Gear icon) and tap your User ID to copy it.
- Your device and operating system: For example, iPhone 15 with iOS 18, or Samsung Galaxy S24 with Android 14.
- A clear description of the issue: What happened, and what were you trying to do?
- Screenshots or a screen recording: If possible, show us what you see on your screen.
Check the Help Center first
Many questions can be answered right away:
- Coins or Premium missing: Go to Profile > Settings and tap Restore Purchase.
- Billing and refunds: App Store and Google Play purchases are managed by Apple and Google.
- Technical issues: Restart the app, check your connection and make sure Momo is up to date.
Response times and follow-ups
- We'll reply to the email address you contacted us from. Please check your Spam or Junk folder too.
- If you haven't heard back within 48 hours, reply to the same email thread instead of sending a new request.
Tips for a faster resolution
- Send one request per issue. Sending the same request several times can slow down our response.
- If your issue is solved in the meantime, let us know so we can close your request.
You can reach us at [email protected].