We're sorry you're having trouble. Technical hiccups can happen from time to time, and we appreciate you letting us know so we can fix them.
Step 1: Try these quick fixes
- Check your internet connection. Momo needs a stable connection to work properly. Try switching between Wi-Fi and mobile data.
- Restart the app. Fully close Momo and open it again.
- Restart your phone. This clears temporary issues on your device.
- Update Momo. Make sure you have the latest version from the App Store or Google Play, as updates often include fixes.
- Update your phone. Make sure your device's operating system is up to date.
- Reinstall the app. Before you delete Momo, make sure you're signed in so you don't lose your coins. After reinstalling, sign in with the same method and tap Restore Purchase in Settings.
Step 2: Collect some details
If the app still won't open, please gather:
- Your device model and operating system version
- A screenshot or screen recording of what happens when you open the app
- A short description of when the problem started (for example, after an update)
Step 3: Get in touch
Send the details to [email protected]. If you can open the app, include your User ID too (Profile > Settings > tap your User ID).
What happens next?
Our team will look into the issue and get back to you by email as soon as possible.
Thank you for your patience and for helping us improve Momo.
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